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Energy Helpline is a slick site with a great consumer offer.
The Energy Helpline is committed to providing customers with fast free friendly advice on their best gas and electricity deal. They show prices from all the suppliers in the UK so that they can absolutely guarantee that you cannot find a better deal than those found here.
The service launches at a time when all energywatch reports show increases in complaints of suppliers misselling and the electricity suppliers are said to be raising their prices. Given the current energy markets there couldn't be a better time for consumers to switch.
Switching through The Energy Helpline allows you to give pushy salesmen the boot and choose to switch or not to switch for yourself.
The website is really easy to use and if you do have any questions, you'll find all the answers on the website.
Why Switch?
Switching suppliers wiith Energy Helpline is simple and can save you a lot of money. The service is built from the consumer's perspective. They show all the major tariffs available in the market place, how much you would save switching to them and the service ratings of each company so that you can make the right choice for you. Many people can save £100-200 per year or £500-1,000 over the next 5 years.
If you choose to switch you can do so quickly and easily using their online sign up forms. This only takes a few minutes. And if you use these forms there is no need to fill out any paper forms or sign any contracts. It is all done for you online. They then send off your details to your new supplier and they then inform your old supplier. You don't need to do anything more.
If you change your mind for any reason - just call them within 7 days and they will cancel your switch for you.
There are absolutely no hidden surcharges or costs. You see the best available rates from all suppliers in your area on the results screen and you decide who you would like to switch to. How does the process for transferring suppliers work?
Choose the supplier which offers you the best deal using the Energy Helpline calculator. You can look up information about all the suppliers and tariffs on the results screens and can search by price, service rating or charity donation. Once you have decided on your new supplier, you can then provide them with your details that will form the basis of your contract. These will then be forwarded by them to your new supplier who will then arrange your switch. They will send you an email to confirm the details of your switch and a contact point at your new supplier if you have any questions or queries. Within a month, you should be given a supply transfer date from your new supplier – this is the day on which your supply transfers to them. On this day, you should take a meter reading and submit it to your new supplier. This will be passed on to your old supplier so that they can arrange your final bill.
Will there be any interruption to my supply?
No. There will be no interruption whatsoever. There is no need to change any meters, wires or pipes – your new supplier will use the same ones as your old supplier. The only changes that you will notice will be a lower bill and / or improved customer service from your new supplier.
I'm not sure who my current supplier is; how do I find out?
Look for recent bills - the supplier name will be on there. Otherwise, to find out who your current gas supplier is, you can contact the Meter Point Number Helpline on 0870 608 1524. To find out who your current electricity supplier is, you can contact your landlord or letting agency or your regional electricity supplier eg. London Electricity - you can find their phone number in the phone book, on the web or from directory enquiries.
What is a gas meter (or MPRN) number and how do I find it?
Your MPRN (Meter Point Reference Number) is the unique identifying number of the Gas meter at your property. It is a 10 digit number, sometimes referred to as an "M" number, and can be found on your gas bill (generally on the back of the bill). If you can't locate your MPRN on the back of your gas bill or on your meter, you can call the Meter Number Helpline on 0870 608 1524. IF you sign up with Energy Helpline, they have a special system on the site which looks up your meter number automatically from 90% of UK addresses.
What is an electricity meter (or MPAN) number and how do I find it?
Your MPAN is the unique identifying number of the Electricity meter at your property. It is often referred to as a "Supply Number" or "S" number, and it can be found on your electricity bill (generally on the back of the bill). If you can't locate your number, you should contact your current electricity supplier. Energy Helpline have a special system on the site which looks up your meter number automatically from 90% of UK addresses.
Can I get gas and electricity from the same supplier?
Yes. Most suppliers now provide both gas and electricity. These combined plans or dual fuel deals often include reduced prices and special discounts.
What is Ofgem?
Ofgem, the Office of Gas and Electricity Markets, is the independent regulator of the gas and electricity industries. It was set up by the government to protect the interests of all gas and electricity customers, and to promote competition in gas and electricity markets throughout Great Britain.
What is Energywatch?
Energywatch is a government body that represents the interests of gas and electricity consumers in the UK. It offers free help and advice to consumers.
Compare Gas and Electric Prices - Save up to £269 on gas and electricity by comparing all suppliers. Use the calculator at Energyhelpline.com for a cheaper price. Working with Energywatch.
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